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HP Recommended
Hp cc 132 tx
Microsoft Windows 10 (64-bit)

15712104087153818821130371502819.jpg

 

7 REPLIES 7
HP Recommended

@Suman7 Welcome to HP Community!

If the device is working fine while the LED on the battery is no longer working, you could try reinstalling the battery drivers to fix the issue, however, if the issue persists, its most likely a hardware issue with the light, you could either ignore it or if you wish to have it repaired, you may have to ship the pc off to HP to get it fixed, before we do all that, try the below steps:

 

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

But where i can found ACPI COMPLAINT EMBEDDED CONTROLLER in my device? My device have non removable battery and while updating it is showing that the device have the latest drivers

HP Recommended

@Suman7 If this is your device: click here to verify, the battery is removable, you should be able to remove and re-seat, if not, please provide the complete model name so I can help you better, also, the ACPI driver should be mentioned under batteries on the device manager, if it isn't available, this could be the cause of the issue, you may want to update the chipset and Bios drivers from the HP website: click here to find and install the same.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Sir i have fully updated driver and chipset but it is still not working.

HP Recommended

@Suman7 I see that you still have not confirmed which device you have, nor did you mention if you try to remove and re-connect/ reseat the battery, as that may resolve the issue: 

For more details on performing a hard reset on your device: click here

 

Let me know how that goes.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Sorry for late reply my laptol model no is Hp pavillion 15 cc-132 tx

HP Recommended

@Suman7 This laptop has a removable battery and you should be able to remove and reconnect the same using the below steps to resolve the issue, please try it once (let me know if you aren't comfortable) and let me know how that pans out.

 

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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