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‎02-19-2022 12:58 PM - last edited on ‎03-15-2022 12:08 PM by Retired

HP Recommended
Product: HP ENVY x360 - 15z-ar000 CTO (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I've already replaced the battery. It does not shut off when I leave it on for hours on the diagnostics page plugged in. Only when running it and working on some programs like word does it shut down after I plug it in. It runs without issues when it's not plugged in. I do get error codes when running a diagnostic on it. But when I redo the diagnostics, it says the battery is fine right afterwards.

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1 person had the same question
1 REPLY 1

‎02-20-2022 08:55 AM

HP Recommended

I suggest running the Battery-report utility that is part of Windows at the command line to see what Windows shows.

 


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