My laptop's hardisk was damged

[ayush1104singh]

 

[Paul_Tikkanen]

Hi:

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP 14 Laptop PC Maintenance and Service Guide

According to chapter 1 of the manual, your notebook should have a M.2 SSD slot that supports a NVMe SSD.

After you open the notebook and confirm that is correct, you may want to consider replacing the failed mechanical hard drive with a much faster performing NVMe SSD.

If you don't want to do that, then I recommend you replace the 2.5" mechanical hard drive with a better performing (but not as fast as a NVMe SSD), 2.5" SATA SSD.

After you install either type of drive, you can use the HP cloud recovery tool on another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is:  8RX48PA#ACJ

[ayush1104singh]

Can you send me the price for new hardisk that supports my laptop. And can you replace it.

[Paul_Tikkanen]

Hi:

This is a peer to peer forum.

We don't work for or represent HP.

If you don't want to do the repairs yourself you will need to find an authorized HP repair shop in your country, and if you can't then take it to your local PC repair shop and ask them if they can replace the drive.

Suggested replacements if you still want 1 TB of storage:

2.5" SATA:

Amazon.in: Buy Crucial MX500 1TB SATA 6.35 cm (2.5-inch) 7mm Internal SSD (CT1000MX500SSD1) Online a...

M.2 NVMe:

Amazon.in: Buy Western Digital WD Blue „¢ SN570 NVMe „¢ 1TB SSD, Upto 3, 500 MB/s Read, with Free 1 ...