My laptop's webcam is not being recognized by the device.

[Gab141]

Hi, I need help with my webcam's issue, it was working earlier but it suddenly malfunctioned after I turned off the privacy switch saying that the camera is not attached to my PC, then I turned it on it didn't register and still shows that the device doesn't recognize any webcam. I tried to reinstall the driver but it didn't work, it made it worse as the laptop now doesn't know that the device has a camera even though the camera is turned on. Resetting the windows also didn't solve the issue.

[Echo_Lake]

@Gab141

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that your HP notebook webcam is not working correctly. 
I have a few troubleshooting steps we could try to fix the issue:  

1. In Windows, search for and open Device Manager.

2. Double-click Imaging Devices to expand the list of webcam drivers.

   

   • If there is no imaging devices category listed in Device Manager, stop using these steps and see Webcam is not listed in Device Manager.

   • If more than one webcam driver is listed, right-click the driver and select Uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. After the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.

3. Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and then select Update Driver Software.

4. Click Browse the computer to select a specific USB Video Device driver.

   Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.

   Make a note of the existing name of the webcam driver (for example, HP Webcam), as it might change after the update.

5. On the Webcam Properties window, select Update Driver.

6. Select Browse the computer.

7. Click Let me pick from a list of device drivers on my computer.

8. Remove the selection from Show compatible hardware.

9. Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.

10. Click Next to install the webcam driver.

11. Allow the installation of the USB Video Device, and then click Close.

12. After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.

    If the problem persists, install the latest BIOS update Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
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