My laptop shutdown immediately when I unplug the AC adapter and not charging the battery above 93%

[vinothmech315]

Hi, On September 9th I have bought a new battery from hp store due to battery failure. But now within 2 months my new battery not getting charged and also shutdown immediately when unplugged the Ac adapter, I have check the battery and Ac adapter status using hp assistant application and status is ok. But I didn't know why the laptop shutdown immediately when unplugged. Please help to resolve the issue. 

[The_Fossette]

@vinothmech315

I reviewed your post and I understand that the computer shuts down immediately after unplugging the charger.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[vinothmech315]

Hi,

I have updated the BIOS but still the issue continues. My Product number is P4X40PA#ACJ

[The_Fossette]

@vinothmech315

Thank you for the information.

I recommend you follow the steps in the below article and calibrate the battery and check if it helps.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[vinothmech315]

Hi,

I have run the battery test. Though the battery test passed, the issue isn't resolved. Also battery is not charging.

Log files as below:

TestVersion = 1.17.5.0 TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af Instance = 1 StartTime = 2020-12-30T08:39:27 ExecutionDuration = 00:00:32 Result = ExecutionPassed PassID = 29999-43610-93358 ================================================== CeementBatteryCheckResult: 11 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True ACAdapterStatus: False Primary_TestresultString: OK Primary_DesignCapacity: 2850mAh Primary_FullChargeCapacity: 2754mAh Primary_RemainingCapacity: 1199mAh Primary_MaxError: 1 Primary_CycleCount: 73 Primary_Temperature: 30deg C Primary_Voltage: 14546mV Primary_Current: 0mA Primary_DesignVoltage: 14600mV Primary_Status: 192 Primary_CellVoltage1: 3636mV Primary_CellVoltage2: 3637mV Primary_CellVoltage3: 3636mV Primary_CellVoltage4: 3637mV Primary_SerialNumber: 00580 06/30/2020 Primary_ManufacturerName: 131-42-6E-A Primary_BatteryCTNumber: 6EUUECEGWDY0AI Primary_Warranty: 1 Primary_CalibrationType: 3 Primary_ChargeControl: Failed Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 96 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: False Primary_DesignCycleCount: 300

[The_Fossette]

@vinothmech315

It looks like a hardware issue and I recommend you contact support and check the available service options.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!