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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: My laptop shuts down automatically in a few seconds

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12-13-2017 01:25 PM
Hello,
My laptop shuts down automatically in a few seconds each time I try to turn it on.
I press Esc, F1 to access others ways of booting . I don't have time, it turns off before.
Sometimes, I have a message of overheating that is not exact as this happens when the laptop is fully cool.
I opened the laptop and clean as possible the fans. The problem is not solved.
I would like to have help, please
Henng
12-14-2017 11:06 AM
Hi @Henng,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with you laptop shuts down randomly, don't worry as I have a few suggestions which should help you resolve this issue.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any software or hardware changes on the PC before the issue started?
Does the laptop shuts down due to overheating?
Have you checked if the laptop shuts down in Bios?
In the meantime, let's try these steps here:
In the meantime, let's start off by performing a Hard reset on the Notebook:
Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
Step 2: Boot the computer into the Bios screen and check if it shuts down.
1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the F10 button repeatedly
Once you are in the BIOS, leave the computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.
If the laptop stays on in the Bios, I would suggest you try these steps here:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
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Games stop responding during play.
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Windows stops responding during use.
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Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
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When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
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Dust inside the laptop.
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A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
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Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
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High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
I hope this helps. Let me know how it goes for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Jeet_Singh
I am an HP Employee
12-14-2017 01:45 PM
I thank you Jeet_Singh for your answer. I will do the test to reset power for the laptop.
But for others tests you suggest, it will be difficult as the computer shuts down in less than 10 seconds. I don't have time to activate functions keys like Esc, F1 or F10. If so it still shuts off.
best regards,
Henng
12-14-2017 09:03 PM
Hi @Henng,
Thank you for replying,
Please take your time and get back to me with the results,
Alternatively, Boot the computer into the Bios screen and check if it shuts down.
1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the F10 button repeatedly
Once you are in the BIOS, leave the computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.
If the computer shuts down in the Bios, I would suggest you contact our HP phone support for available service related options.
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee
12-15-2017 06:31 PM
Hi @Henng,
Thank you for replying,
As I understand you have followed the steps suggested and finally diagnosed the issue to be a possible hardware failure. Unfortunately, there is nothing much we can do over here for you. I would personally suggest here is to contact our HP phone support so that they can provide you with all the available service related options.
Please follow the link from the previous post to get in touch with the HP phone support.
Let me know if you encounter difficulties contacting HP.
Regards,
Jeet_Singh
I am an HP Employee
12-17-2017 08:05 AM
It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out,
I'm the Riddle_Decipher & I'm at your service.
I reviewed your concern and the entire conversation, did some research and here's what I recommend:
As advised earlier please Contact HP and get the device repaired or replaced via HP as this is a hardware malfunction with either the motherboard or the integrated PSU connected to the motherboard.
I'm afraid we are at the end of the line with regards to this particular issue.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution" button.
Have a great day!
Riddle_Decipher
I am an HP Employee
12-19-2017 06:20 PM
Hi @Henng,
Thank you for replying,
As I understand you have a question whether this issue could be due to a virus, No, as the computer is shutting down even in the Bios, I would suggest this to be a hardware failure.
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If you would like to thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on the "Accept as solution".
Have a great day!
Jeet_Singh
I am an HP Employee