• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Envy 17-3270nr
Microsoft Windows 10 (64-bit)

Hello,

 

My laptop shuts down automatically in a few seconds each time I try to turn it on.

 

I press Esc, F1 to access others ways of booting . I don't have time, it turns off before.

 

Sometimes, I have a message of overheating that is not exact as this happens when the laptop is fully cool.

 

I opened the laptop and clean as possible the fans. The problem is not solved.

 

I would like to have help, please

 

Henng

11 REPLIES 11
HP Recommended

 

Hi @Henng,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with you laptop shuts down randomly, don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Does the laptop shuts down due to overheating?

Have you checked if the laptop shuts down in Bios?

 

In the meantime, let's try these steps here:

 

In the meantime, let's start off by performing a Hard reset on the Notebook:

Step 1: Performing a hard reset: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Step 2: ​​​​Boot the computer into the Bios screen and check if it shuts down.

 

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, leave the  computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.

If the laptop stays on in the Bios, I would suggest you try these steps here:

 

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

I hope this helps. Let me know how it goes for further assistance. 

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

I thank you Jeet_Singh for your answer. I will do the test to reset power for the laptop.

 

But for others tests you suggest, it will be difficult as the computer shuts down in less than 10 seconds. I don't have time to activate functions keys like Esc, F1 or F10. If so it still shuts off.

 

best regards,

 

Henng

HP Recommended

 

Hi @Henng,

 

Thank you for replying,
Please take your time and get back to me with the results,

 

Alternatively, Boot the computer into the Bios screen and check if it shuts down.

 

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, leave the  computer in the Bios screen for a while and check if it stays ON or does it shuts down. If the laptop shuts down even in the Bios it is likely a hardware failure.

 

If the computer shuts down in the Bios, I would suggest you contact our HP phone support for available service related options.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help!

 

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

I tried several times to turn on and press F10. It continues to shut down before 10 secondes.

 

The solution to call HP is difficult now. I need a second laptop at home to communicate with HP.

HP Recommended

Hi @Henng,

 

Thank you for replying,

As I understand you have followed the steps suggested and finally diagnosed the issue to be a possible hardware failure. Unfortunately, there is nothing much we can do over here for you. I would personally suggest here is to contact our HP phone support so that they can provide you with all the available service related options.

 

Please follow the link from the previous post to get in touch with the HP phone support.

 

Let me know if you encounter difficulties contacting HP.

Regards,

Jeet_Singh
I am an HP Employee

HP Recommended

Could you tell me on what hardware I should investigate and I will try? By the way, I had already changed the second harddisk as boot disk and the problem continue

HP Recommended

 

@Henng

It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

As advised earlier please Contact HP and get the device repaired or replaced via HP as this is a hardware malfunction with either the motherboard or the integrated PSU connected to the motherboard.

 

I'm afraid we are at the end of the line with regards to this particular issue.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

HP Recommended
Thanks for your help.
I would like to know if this malfunction could be a problem of virus
HP Recommended

Hi @Henng,

 

Thank you for replying,

As I understand you have a question whether this issue could be due to a virus, No, as the computer is shutting down even in the Bios, I would suggest this to be a hardware failure. 

 

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.