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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
I tried several times to access the link you sent me. Unfortunately to contact you, it requires the serial number of the laptop. This information could be easy to find if I could if the operating system was on. But inside the laptop each main piece has a SN and I don't know which of them concerns the laptop itself.

I had time to disassemble all the pieces inside the laptop to have total access to the thermal materials. I extract all dust that is inside all specially that is at the back of the touches of the keyboard. After I reassembled the pieces, I still received the same message and before 10 seconds the laptop continue to shut down when I tried to turn it on.

I read this problem could come from memory module. I changed my two-16 Gb with old 8 Gb. Nothing changed. I changed also my second half drive that is equipped with windows 7 to replace the my sata Samsung 1Tb it displays during few seconds the following message:
"Thermal shutdown occurred. The system BIOS has detected that your notebook PC was put into hibernation or shutdown to avoid overheating. The system is now operating normally. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the specification. The notebook PC should return to normal operation once the situation is resolved. .. System temperature (90D)... For more information, please visit hp.com/go/techcenter/startup."

I would like to know if it's thermal pieces that should be changed.

Henng
HP Recommended
I tried several times to access the link you sent me. Unfortunately to contact you, it requires the serial number of the laptop. This information could be easy to find if the operating system was on. But inside the laptop each main piece has a SN and I don't know which of them concerns the laptop itself.

I had time to disassemble all the pieces inside the laptop to have total access to the thermal materials. I extract all dust that is inside specially at the back of the touches of the keyboard. After I reassembled the pieces, I still received the same message and before 10 seconds the laptop continue to shut down when I tried to turn it on.

I read somewhere this problem could come from memory module. I changed then my two-16 Gb with old 8 Gb RAM. Nothing changed. I changed also my second half drive that is equipped with windows 7 to replace the my sata Samsung 1Tb equipped now with windows 10, the laptop displays during few seconds the following message:
"Thermal shutdown occurred. The system BIOS has detected that your notebook PC was put into hibernation or shutdown to avoid overheating. The system is now operating normally. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the specification. The notebook PC should return to normal operation once the situation is resolved. .. System temperature (90D)... For more information, please visit hp.com/go/techcenter/startup."

I would like to know if it's thermal pieces that should be changed.

Henng
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