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Message 1 of 4
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My laptop suddenly stopped charging while its turned on

HP Recommended
Hp 15-da0012nia
Microsoft Windows 10 (64-bit)

Hey guys, so ive had my laptop for about three months and 3 days ago it suudenly stopped charging. I figured out just now that while its turned off it charges fine but once I power it on it stops charging. I did the f2 test and it says battery ok but doesnt recognize I plugged in a power cord. Ive tried using another charger as there are a lot in my house but none of them charge it. Any help will be appreciated

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HP Support Agent
HP Support Agent
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Message 2 of 4
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@SeanOkee

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Message 3 of 4
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My laptop's battery is inbuilt so I cant pull it out or anything.

I've also tried uninstalling the battery drivers but that didnt work either

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HP Support Agent
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@SeanOkee

 

Did you try reinstalling the  Microsoft ACPI Compliant Control Method Battery and updating the BIOS?

 

If the issue persists please contact HP Support in your region for Service Options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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