My laptop touchpad isnt working

[Sharoneldo]

HP Pavillion intel core i3

Hp pavillion x360 convertible model 14-dy0186TU

[Max3Aj]

@Sharoneldo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here are some effective steps to troubleshoot and potentially fix the touchpad issue on your HP Pavilion x360 Convertible 14-dy0186TU:

Enable the Touchpad

• Double-tap the top-left corner of the touchpad. Some HP laptops allow toggling the touchpad this way.
• Or go to Settings > Devices > Touchpad and ensure it's turned on.

Check Device Manager

• Press Win + X → select Device Manager.
• Expand Mice and other pointing devices.
• Look for ELAN, Synaptics, or HID-compliant touchpad.
• Right-click it → Update driver → Search automatically.

Reinstall the Touchpad Driver

• In Device Manager, right-click the touchpad device → Uninstall device.
• Restart your laptop. Windows should reinstall the driver automatically.

Use HP Support Assistant

• Download from HP Support Assistant.
• Run it to check for BIOS, chipset, and touchpad driver updates.

Perform a Hard Reset

• Shut down the laptop.
• Unplug the charger and remove all peripherals.
• Press and hold the power button for 15 seconds.
• Reconnect and power on.

Run HP Hardware Diagnostics

• Turn off the laptop.
• Turn it on and immediately press Esc repeatedly → press F2 for diagnostics.
• Go to Component Tests > Mouse/Touchpad and run the test.

If the touchpad doesn’t appear in Device Manager, it might be a hardware issue—especially if the screen or palm rest was recently replaced.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support