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‎03-13-2025 11:00 AM

HP Recommended
Operating System: Microsoft Windows 11

Product name: Hp Pavilion x360 Convertible 14-ba2xx

Product ID: 4YN63UAR#ABA

Failure ID: QFLFNW-9M4CJ8-GXGJ2K-60WD03

Category:
1 REPLY 1

‎03-19-2025 08:44 AM

HP Recommended

Hi @ChuksBen 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

Commendable diagnosis, superb troubleshooting, and splendid description of the issue before posting. Hats off to you on that score. 😊 

 

Since the diagnostics ended up with the failure ID, this indicates there is an hardware issue with the computer.

I'm sending out a private message to assist you with the next course of action. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

 

Hope this helps! Keep me posted for further assistance. 

 

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click "Yes."

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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