My laptop won't open or close without tearing off frame of screen

[Mamswer]

My computer was purchased about two years ago. Only recently my computer made this cracking noise when I closed it. I looked around and couldn't find the issue until today when the trim around my screen was pulled off by half of my left plastic hinge, the bottom half. The hinge is in great condition and will even clip back on, but the issue is internally. Stripping back the trim and taking off the battery revealed the metal inside with connected by the hinge to my lid had come off; a black plastic gear that the metal thing had connected to had cracked and broken off. I don't know how to fix this. I am unable to open or close the lid for because of the broken connection on the left side, my plastic bottom hinge will not move, thus tearing my trim off the lid when I try to open or close.

[MKazi · Accepted solution]

@Mamswer

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. You should be contacted within 4 business days (Excluding holidays & Weekends).

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[Mamswer]

Thank you very much.

[ethoma12002]

Hi. I have the same problem as the original poster. My device is less than 2 years old.  It is HP - 17.3" Laptop - Intel Core i5 - 8GB Memory - 1TB Hard Drive - HP finish in jet black" .  What is the solution?

[asmita6658]

Hi @ethoma12002

Welcome to the HP Support Community. 

As this is a hardware issue, please Contact HP in your region regarding the service options for your computer. 

Have a great day!

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