My manufacture's warranty expires in 10 days

[SuzBrees09]

Hello,  my manufacture's warranty expires in 10 days, per the warranty status check.  I followed the prompts to put my serial number In the "Check my Warranty" section,  but when it gave me the days I had remaining on my computer, there was not a link to file a dispute. I  purchased  my computer November 2, 2021 so I need to dispute the warranty and provide my receipt as proof but I am unable to locate the "file a dispute" link anywhere.  I need a little help here as this is time sensitive. Actually I purchased 2 of these computers the same day from Target.  Any help would be appreciated. Thanks

[ub6424]

Hello @SuzBrees09 

Sorry to hear that you are having problems ... I would like to help you.

- Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

[SuzBrees09]

Thanks for your reply and suggestions. I have done it step by step at least 20 times and the "Dispute This" link is not on the page anywhere. I did hear on the video that if the link does not appear it could be because the computer is a commercial product?  and could not be disputed online.  I am clueless as to how to talk to a live person with HP. Every click sends me into this continuous loop with a virtual support assistant. Again, same results.  I am not sure exactly what a commercial product is,  but evidently that's what I have. No other reason was stated in the video explaining the absence of the "Dispute this" link. 
Thanks again for your assistance. Hopefully I can get through to a live person tomorrow. I will admit I am a bit concerned after reading around a half a dozen people that are having the exact same issue as me and have yet to receive results for their request.  

So, keeping my fingers crossed here. Thanks again and Happy Tuesday to you..

Suzanne

[Anand_Andy · Accepted solution]

Hi @SuzBrees09,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Laptop PC 15-Dy2000. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP PCs, printers - Dispute a warranty status

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SuzBrees09]

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