• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-24-2024 12:23 PM

HP Recommended
Product: G5 dockstation
Operating System: Microsoft Windows 11

Hey there! I have a problem connecting my dockstation G5 with my monitor. I own 2 laptops and on one of them everything works smoothly (display, keyboard and powering). But when I try to connect it to my HPs laptop for some reason works only keyboard. I tried all kind of updates from windows to dockstation, display drivers everything... I also tried tests through HP hardware diagnostics but was unsucessfull. I also tried switching project on windows from duplicate, extend, only 2nd screen and it didnt change a thing. Honestly I have no idea what could it be, its a bit dissapointing that devices from the same manufacturer doesn't connect like they should.

Category:
3 REPLIES 3

‎10-24-2024 12:49 PM

HP Recommended

Hi @Spelcjav5891 

 

That depends on the model of the laptop ( What is it?) , the model is important because if you do not have USB-C port compatible with DisplayPort you can not use external monitor.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎10-24-2024 12:56 PM

HP Recommended

My laptop type is 15.6 HP 15S FQ2005NV.

And the same issue happens if using HDMI cable for external monitor.

Was this reply helpful? Yes No

‎10-24-2024 01:00 PM

HP Recommended

As you can see in the following link it does not support USB-C DisplayPort, it is only for data,

 

HP Laptop 15s-fq2005nv Product Specifications | HP® Support

 

If you have problems with HDMI on your laptop (HDMI laptop  to HDMI Monitor,), you should check the graphics driver.

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.