My monitor refresh rate is stuck at 1hz, also not able to update display drivers without crashing.

[LaTwun]

Every time I go to the AMD website and download it, the drivers downloaded are:
AMD Radeon R7 M340
AMD Radeon R5 Graphics
I check to see if they were properly installed, which they aren't. In device manager it give me code 43.
I don't know if the laptop is just not supported anymore and the refresh rate is stuck at 1hz.

[ub6424]

Hello @LaTwun 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we talk about the drivers ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results