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ENVY x360 15-bp100na
Microsoft Windows 10 (64-bit)

I'm using my laptop as normal when my cursor starts darting around randomly and clicking on things without me touching it. I'mk pretty sure my drivers are up to date so I don't know what the problem is?

1 REPLY 1
HP Recommended

Hey there! @jaksta56, Thanks for stopping by the HP Support Forums! 

 

I understand you have touchpad issues with your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried checking with an external mouse?

 

As you mentioned when you use the touchpad the cursor jumps across the screen on your laptop.

 

Uninstall the touchpad drivers from device manager and try updating the BIOS and touchpad drivers on your PC from the links below.

 

Update the BIOS using this link: https://hp.care/2kpjIpv

 

Also, update the touchpad drivers using this link: https://hp.care/2IPiToQ

 

You can update other drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Try the steps recommended below.

 

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)


Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

 

Also, Try updating the BIOS and chipset driver on your PC and check if it helps.

 

You can try updating the drivers using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to further troubleshoot lock up or freezing issues with PC. Link:https://hp.care/2yCytKC

 

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Link: https://hp.care/2sZtJzF

 

 

If the solution provided worked for you, please mark accepted solution for this post.


Let me know if this helps! 
Have a pleasant day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.