My mouse/touchpad is not working and it does not seem to exist on the laptop to re-enable

[SCAREDYCAT83]

I turned my laptop on this morning and the cursor was gone.  Rebooted several times but that did not help.  The troubleshoots that I have found did not help because my laptop is not listing any device properties for the mouse pr showing a touchpad driver.  I don't know what I am supposed to do.

[Jeet_singh]

@SCAREDYCAT83,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand the touchpad on your laptop has stopped functioning.

Don't worry I'll try to help you out.

What is the product number of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did you make any hardware or software changes on your PC?

Have you tried checking with an external mouse? Does the issue persist?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

First, Turn the touchpad off and turn the touchpad on again and check if it works.

Double tap on the top left the corner of the touchpad space to disable the touchpad.

Double tap again on the top left corner to enable the touchpad.

Try restoring the BIOS to default on your PC.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Uninstall the touchpad drivers from the device manager and install the latest drivers.

Try updating the BIOS, Touchpad and chipset driver on your PC and check if it helps.

You can try updating the drivers using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Also, if you still have issues with your PC uninstall the touchpad driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using the HP recovery manager.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Also, refer this article to further troubleshoot touchpad issues with your PC.

If the solution provided worked for you, please mark an accepted solution for this post.

Hope this helps!

Have a great day! 🙂

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