I just purchased a new HP ENVY 17m-cg0013dx and it makes extremely loud fan noises all the time. The noise is quite distracting and I have no idea how to fix it. The laptop is cool to the touch and I am not running games or any complicated programs on it. I just use it for light tasks like email, typing documents, and watching videos but it's extremely loud all the time. I looked online and read a lot of tips to fix the problem but so far nothing has worked. I made some adjustments, uninstalled and reinstalled the HP Command center ( there is no quiet option available.) I made sure to keep my laptop on a flat ventilated work surface. and it's still loud! I am sure there is no dust clogging the vents as it's brand new. What can I do now? any recommendations?
Thanks for your reply. I followed all the steps mentioned in the article and my fan still spins and makes a huge amount of noise. On the HP command center quiet mode isn't available. I'm not sure what to do at this point because everything I tried to do didn't work.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".