My new HP Pavillion keeps disconnecting from my USBC docking station.

[Bomberman]

I just got this laptop recently and hooked it up to my docking station at home. Randomly my lappy disconnects from the USBC docking station. The screens will turn off and I can't use my usb devices. If lucky the system will reconnect automatically and the display resolutions need to readjust, but sometimes it doesnt.

My previous HP Spectre never had this issue.

Thanks in advance.

[Nirvana_95]

Hi @Bomberman

Welcome to the HP Support Community. Thanks for your response.

I see that your HP Pavillion keeps disconnecting from your USBC docking station. Do not worry, we are here to help you with it.

• May I know from when are you facing this issue?
• Did you make any recent hardware or software-related changes to it?
• May I know if there are other devices connected to the docking station at the same time? It can also disconnect under load.

Solution 1: Reinstall the Universal Serial Bus Controllers Driver

A driver issue can be the reason for USB devices disconnecting and reconnecting Windows 10. To solve a driver issue, you can reinstall the USB or Universal Serial Bus controllers driver in Drive Manager.

To do this job, you need to follow these steps:

Step 1: Press the Windows + X keys simultaneously and then click on the M key to open Device Manager.

Step 2: In the Device Manager window, please go to find the Universal Serial Bus controllers option and expand it. Then, you need to look for the listing which is related to your USB driver.

Usually, there are two different situations:

• If it is a regular USB drive, it will be listed as a USB Massive Storage Device.
• If USB 3.0 keeps disconnecting Windows 10/8/7, you need to look for USB 3.0 Extensible Host Controller.

Here, take the USB 3.0 device as an example.

Right-click on the Standard USB 3.0 eXtensible Host Controller option and choose the Uninstall option to uninstall it.

When the uninstallation process ends, you need to reboot your computer to allow Windows to reinstall the drivers automatically.

Then, go to check whether USB ports keep disconnecting and reconnecting Windows 10 issue is solved.

Solution 2: Turn off the Power Saving Option

Some users say that they solve USB keeps disconnecting and reconnecting issue by turning off the power option. If solution 1 doesn’t work, you can try this way to get rid of the issue.

Here we will show you this solution with its detailed steps as follows:

Take the USB 3.0 device as an example.

Step 1: You still need to enter the Device Manager interface and find the Universal Serial Bus controllers option.

Step 2: Right-click on the Standard USB 3.0 eXtensible Host Controller option and choose Properties from the pop-out list. Then, switch to the Power Management section. Next, uncheck the Allow the computer to turn off this device to save power option and press OK to keep the change.

By doing this, it will make sure that the system will not turn off the USB device when you are using the computer but don’t use the USB device for some time.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Bomberman

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!