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‎04-28-2023 10:20 AM

HP Recommended
Product: HP ENVY 15-j000ec Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

Pls help.

Category:
1 REPLY 1

‎04-28-2023 10:25 AM

HP Recommended

Hi:

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c03733656.pdf (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

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