My notebook has suddenly stopped working

[Zimasa04]

Help!My notebook keyboard has suddenly stopped working and I’ve tried everything to get it to work!Can anyone recommend anything?It has not been damaged by myself or had anything done to it,it just stopped working 

[Max3Aj]

@Zimasa04, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear about your keyboard issues! Let's try a few troubleshooting steps to get it working again:

1. Restart your laptop: Sometimes a simple restart can resolve temporary glitches.
2. Check for updates: Ensure your keyboard driver is up-to-date. You can do this by:
   • Right-clicking the Start button and selecting Device Manager.
   • Expanding the Keyboards section, right-clicking your keyboard, and selecting Update driver.
3. Run HP Hardware Diagnostics:
   • Turn off your laptop.
   • Turn it back on and immediately press the Esc key repeatedly to open the Startup Menu.
   • Select F2 to run diagnostics and choose the Keyboard Test.
4. Uninstall and reinstall the keyboard driver:
   • In Device Manager, right-click your keyboard under the Keyboards section and select Uninstall.
   • Restart your laptop to reinstall the driver automatically.
5. Check BIOS settings:
   • Restart your laptop and press F10 to enter BIOS settings.
   • Press F5 to load default settings and F10 to save and exit. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Zimasa04]

Thanks,I’ve run the hardware diagnostics and there is a problem with the keyboard and it says it may need replacing,kindly advise how this can be done or what I need to do

[Max3Aj]

@Zimasa04, Thank you for your response. 

We suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support