My notebook repair has been escalated but delivery is now pushed back

[PVR248]

I sent my Victus 16.1 in for a display repair, under warranty. My laptop arrived at the repair center on 2/6. I was offered a replacement if available, or repair, and chose repair as I was told it would arrive more quickly..after the estimated delivery date of 2/20 arrived and passed, now my delivery date has been pushed back to 2/28. I need my laptop for work related travel frequently and never received the loaner I was offered as well. 

Is there a delay in the repair, and should I ask for a replacement laptop or refund instead of waiting any longer?

[zoey7886]

@PVR248, Welcome to the HP Support Community!  

I understand how important your laptop is for work-related travel, and I apologize for the delay in your repair process.

To assist you further, could you please share your case ID? I will look into your case and provide an update on the current status of your repair.

Looking forward to your response so we can resolve this as quickly as possible.

Take care, and have an amazing day!  

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Regards, 

[PVR248]

Here's my order number:  BVZY8193

[zoey7886]

Hi @PVR248, Thank you for getting back to us and sharing your order number. I completely understand how frustrating this delay must be, especially since you need your laptop for work-related travel.

To check the exact status of your repair, I'll need your case ID via private message instead of the order number. Could you please share that with me? This will help me look into the details and provide you with a more accurate update.

I appreciate your patience, and I’ll do my best to assist you. Looking forward to your response!

Regards, 

zoey7886

HP support