• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-18-2018 07:29 PM

HP Recommended
Operating System: Microsoft Windows NT

I bought my laptop not even a year ago, and now it's not working. When I bought my notebook it was working pretty slow and now it stuck on the shutting down  screen.  I have my warranty and it's not out yet but it does not cover a corrupt hard drive. I have three hp laptops but after this experience I don't think it will by buying an more.

1 REPLY 1

‎11-20-2018 04:50 AM

HP Recommended

@Bacon2

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the notebook's performance.


Don't worry, I'm here to help! To better assist you -  

 

1) What's the model name of the computer?
2) What's the operating system installed on the computer? Refer to this link for steps to find the product details.
3) Were there any hardware or software changes made? 


Please try the steps mentioned here for performance issue. 


Here's the link to check the warranty of the computer.


Let me know how that goes. 


To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 


Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.