My pc is not turning on

[MGgamer69]

my pc suddenly switch off while working and after removing the adapter I hold the power button for approx. 15 seconds and after that I attach my adapter and it is still not turning on so please help me in this situation 

[Raj_05]

Hi @MGgamer69,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some troubleshooting steps you can follow to help get your HP Pavilion 14 Laptop PC back on.

Perform a Hard Reset:

• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the power button for about 15-20 seconds to discharge any residual power.
• Reinsert the battery (if removed) and reconnect the power adapter.
• Try to turn on the laptop.

Check the Power Adapter:

• Ensure the power adapter is working properly. Check for any visible damage to the cable or connector.
• If possible, test the adapter with another compatible HP laptop or try using a different adapter on your laptop.

Inspect the Charging Port:

• Look for any debris or damage in the laptop’s charging port that could prevent a proper connection.

Try a Different Power Outlet:

• Sometimes the outlet may not be functioning correctly. Try plugging the adapter into a different outlet.

Check for LED Indicators:

• Look for any LED lights on the laptop when you try to power it on. If there are no lights, the laptop might not be receiving power.

Perform a Battery Reset:

• If your laptop has a non-removable battery, hold down the power button for about 15 seconds without connecting the adapter. Then connect the adapter and try turning it on.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support