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Salem, 

I have a HP laptop (14s-fq0117nf). It had two ram sticks 4gb each. I have changed them to two DDR4-3200 8gb each. The issue is it only recognizes one of them so now instead of having 16 GB of ram I only have 8 

Ps: both the slots and the stick are well functioning I have tested all of them

1 REPLY 1
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Are the installed upgrade soDimm modules absolutely identical or did you use different brands? 

 

Do they both meet the following specifications?

DDR4-3200 • CL=22 • NON-ECC • SODIMM • 260-pin • 1.2V • 2Rx8/1Rx8 • PC4-25600

 

There are also a few other causal possibilities.

a bad soDIMM module

a failed soDIMM slot

 

 



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