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‎09-06-2023 10:34 AM

HP Recommended

Salem, 

I have a HP laptop (14s-fq0117nf). It had two ram sticks 4gb each. I have changed them to two DDR4-3200 8gb each. The issue is it only recognizes one of them so now instead of having 16 GB of ram I only have 8 

Ps: both the slots and the stick are well functioning I have tested all of them

Category:
1 REPLY 1

‎09-07-2023 10:58 AM - edited ‎09-07-2023 11:07 AM

HP Recommended

Are the installed upgrade soDimm modules absolutely identical or did you use different brands? 

 

Do they both meet the following specifications?

DDR4-3200 • CL=22 • NON-ECC • SODIMM • 260-pin • 1.2V • 2Rx8/1Rx8 • PC4-25600

 

There are also a few other causal possibilities.

a bad soDIMM module

a failed soDIMM slot

 

 


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