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My printer says I'm out of paper. The paper tray is full, new paper, clean, crisp paper.

HP Recommended

I am not printing a photo and have no paper in the photo slot.

I'm just trying to print a regular report with the main tray. Everything is set up for main tray.

I have been working on this problem for 6 days.

The printer is perfectly capable of printing, I can scan and copy. The printer works fine until I go to an e mail that I want printed, ANY e mail or other document in m

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HP Recommended

@Sylberr70 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 


@Sylberr70 wrote:

I am not printing a photo and have no paper in the photo slot.

I'm just trying to print a regular report with the main tray. Everything is set up for main tray.

I have been working on this problem for 6 days.

The printer is perfectly capable of printing, I can scan and copy. The printer works fine until I go to an e mail that I want printed, ANY e mail or other document in m


in m ???

Browser?

 

There are a couple of things that might be going on, one of which is the Source needs to be adjusted.

Example

Chromium Edge > Open email

Double Click on the  message to open email message

Left column, last setting, select:

Print using system dialog (Ctrl+Shift+P)

Preferences

Select a "plain printing" shortcut, for example, General Everyday Printing

Check each tab in the shortcut setup,

For example Paper / Quality (printers vary - your settings might be in different tabs)

Paper SourceSelect the Tray you want to use

Click OK to accept / save the settings and leave the dialog

Click Print to print the message

 

=====================================================================

 

What else?

There are some standard places to check / adjust.

 

Check / Adjust / Retain the Paper at the Printer Display Panel

 

Note:  This option is not applicable to printers that lack a printer display panel and might not be available on all printer models that do include a printer display panel.

 

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

 

NOTE

If the size of your Paper Size is not in the Drop-down menu,

If the selection is available in the list:

Select Custom (likely the last selection in the list)

 

And / Or

Embedded Web Server (EWS)

 

 Note:  This option is not applicable to printers connected via a USB printer cable (no network connection).

 

 

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

NOTE:  Laser printer options in EWS are very different from those offered in InkJet Printers.

 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

 

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

 

NOTE:  EWS is also available in HP Smart

 

Set the Preferences – Windows

 

Printing Preferences are available directly from the driver or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

 

Note: Generally, you would Ignore this section when not relevant – for example, when using Word > Mailings > Envelopes

 

That said, consider:

Make sure the Printing Preferences shortcut is set to "Everyday Printing" or something equally benign.  For example, don't leave the shortcut set to Booklet printing choices or other custom setups that are completely contrary to printing envelopes.

--------------------------------------------------------------------------------------------------------------------

 

Check / enable the printer as the “Default Printer”

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

  1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

 

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

 

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

 

NOTE - Make changes to a Shortcut

  • Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
  • Scan Menu for HP Scan >>  If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
  • If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name
  • Click OK to save the setup

 

 =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

 

What else?

The rest is likely tied to whatever software / application you are using to view and submit the job to the printer.

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7155 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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