My printer seems to enlarge a picture I want to print

[TacoVeno]

In word I copied a picture. When I wat to print the picture, the printer seems to enlarge the picture. The result, I get part of a picture and not the whole picture. When I resize in Word the picture and I want to priint, the result is thesame. I cannot get the whole picture, only a part of it.

Who cab help me. The printer is 7 months old...

[Dragon-Fur]

@TacoVeno 

Welcome to the HP Community.

The printer is essentially unaware of the scale / size of the content.

First, IF you have not done so,

Install the Full Feature Software / full driver printer software.

Next...

I would guess - if you did so - using "copy / paste" is the source of the problem.

Always use "Insert" for images placed in your Word documents.

Check / Correct Word settings and the Scale / Size / Position of the Image(s) in the document.

The image must be fixed within Word.

Examples / How-to / Checkpoints

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The full driver provides the foundation on which other programs and printing software depend.

Preparation - Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - (still) installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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 Dealing with the images placed in Word...

Preferences - Correct odd / wrong-sized Image Sizes (for example, when printed from Word)

Verify / Adjust Setting in Preferences

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences > Tab Advanced

UNCHECK HP Real Life Technologies

Click OK to save change

OR possibly in this alternate location

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences

Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies

Click OK to save change

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Always use Insert as opposed to copy/paste to add images to your Word documents.

After the image is inserted into the document, Right-Click on the image and select Size and Position

Adjust as needed.

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"Fix the image" as it appears in your Word Document

If you do not already have a copy of the image file, create a file from the image in your Word document.

Open your Word document

Right-Click on the Image

Use "Save-As" and save the image as a .jpg file on your computer.

Pay attention to the folder in which you save the file...

Use Insert > Pictures and insert the image file into your Word document.

Right-Click on the image (after it is placed in the document)

Adjust the Size and Position to move the image inside the document boundaries.

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If all else fails and the image won't "stick",

Try / Consider

Insert Text box

Then Insert your image inside the box

Use Insert (as opposed to copy / paste) when placing images into a document

If images will not stay contained in spite of margins:

Insert a Text box of the size necessary to contain the image

Remove the "default text" bits from the box

Insert the Image inside the empty text box

Example

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If you have the option to do so, completely replace the image in the document with a “new” image that you have saved / downloaded / created in your file system.  Remove the old (original) image, save the document, Insert a new image file > If necessary, adjust the position and size.

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Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels), UNCHECK this setting.

When printing directly from within Word

Setup:

Word > File > Options > Advanced

In Section Print (about 2/3 of the way down)

UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

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Word > Line spacing can get you into trouble, 

When the other settings are correct, check / set / adjust the line spacing (before / after) the image placement to "single space" (as opposed to Normal).

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Adjust the Image Size and Quality in Word

If it is only the "one" image that is misbehaving, you likely do not have to change this setting...

Word document > File > Options > Advanced

In Section Image Size and Quality

CHECK Do not compress images in file

and

Select a Default Resolution

For example, 330 ppi or 150 ppi

A lower number creates a less dense image (and slightly reduces overall file size).

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References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP ENVY 6010 All-in-One Printer 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[TacoVeno]

Thahk you very much for your quick ansqwer.

It's a pity I cannot reply in Dutch.

We try to do your proposels.

What's wordking: I have made a pdf-document and I printed it in acrobat reader. And voila, my printer knows what I alsmost two days have tried to do......

I hope you have understand my answers.

With kindest regard

TacoVeno

[Dragon-Fur · Accepted solution]

@TacoVeno 

You are welcome.

Too bad I don't speak Dutch.

Smiling.

Exporting to PDF is fine - the solution does create an additional file - but the process generally works.

Exporting to PDF means you can bypass all the "Word" based requirements and fussiness about images.

Why do images "work" OK in PDF file for printing?

Printing PDF files does not require the PDF software to read the characteristics of any implanted images - images are not recognised as "image" files.

Good enough, I think.

Happy Printing.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"