My q, a, z, 1, and tab keys do not function correctly

[Zalty]

My computer has not downloaded anything new in the past week, and yesterday my "Z, A, Q, 1, tab, and caps lock buttons will only press 1/5 times. I have tried countless times to restart the computer, ask assistant manager, and look up what the problem is, but nothing seems to work. if I hold q for 5 seconds,

qqqqqqqqqqqqqqqqqqqqqqq

this many qs show up, while if I do it for w,

wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww

this many Ws show up

Someone please help, this is killing me

[Jeet_singh]

@Zalty,

Thank you for posting your query on HP Community,

Have you tried checking with an external keyboard? Does the issue persist?

Have you tried to run a test on the keyboard?

Let's try these steps here: 

Try updating the BIOS on the PC to the latest version and check if it helps.

Also, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.

Open the command prompt from the list and check if all the keys on your PC are functioning correctly.

Try few steps recommended below.

Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Refer this article to further troubleshoot keyboard issues with your PC. Click Here

Let me know if this helps!

Have a great weekend ahead! 

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