My screen hinge is broken

[keephil]

Hello,

My HP Envy is broken. The hinge to open the screen is blocked and I cannot open the screen.

- My warranty is expired. 

- I don't want to pay 25€ to pay to talk to a representative.

- Al Belgian service centres only do B2B services and have no information on the website.

Where can I bring/send my laptop to have it fixed

[BeemerBiker]

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in the UK
Click here for: Rights in the EU.
Click here for: Rights in India.

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

contact the closest authorized service center

It might be useful to lubricate the other hinge as I suspect that caused the problem.
This discussion is about using a toothpick to lubricate a MacBook hinge.
Or just do a general search

[keephil]

That is the thing. I live in Belgium - both service centres in Belgium that support commercial laptops have no details (e.g., email/phone number). When I visit their website, they mention they only do B2B service.

[BeemerBiker]

I do not know what b2b is so I notified a moderator to help you.

[Kuroi_Kenshi]

Hi,

Welcome to HP Support Community!  

Thank you for reaching out regarding your . 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,