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HP Recommended
HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M7AV)
Microsoft Windows 11

My screen is broken, what should I do?

2 REPLIES 2
HP Recommended

If you have the skills, you can buy a replacement motherboard (take a look at ebay or amazon) and replace the old. To do this you probably should download and read the Maintenance and Service Guide for you model computer. 

 

But since you asked the question, I suspect that you may not have the skills to do the job (get the Maintenance and Service Guide anyway and check to see if you think you can do the job). If you cannot or do not wish to do the replacement yourself, find a competent Computer Repair person (if not a friend, find a shop after reading all reviews of the shop and their repairs) and have that person do the repairs. Unfortunately the repair may be more costly than a new computer. It's your choice to repair or replace. 

HP Recommended

Thanks for the advice. I think I can do it myself, but can you tell me exactly which screen digitizer I need for my envy? I am mislead by the variety of screens and suppliers.

 

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