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‎05-24-2020 11:56 AM

HP Recommended
Product: 15-bs168cl
Operating System: Microsoft Windows 10 (32-bit)

I need to get my hard disk replaced.  The repair person needs my laptop's serial number.  I gave him the serial number on my case, and the HP website doesn't recognize it.  I gave the product number, and it doesn't recognize it, either.   What do I do now?

2 people had the same question
2 REPLIES 2

‎05-24-2020 06:12 PM

HP Recommended

If this is a warranty issue, you will need your proof of purchase. Is the serial number not recognized or is it showing as expired?

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Was this reply helpful? Yes No

‎05-26-2020 08:18 AM

HP Recommended

I type in the serial number in the search box, and nothing comes up.  In my case, I have a private equipment insurance policy, so it isn't a warranty issue, but the repairman says he needs the serial number.

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