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- HP Community
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- Notebook Hardware and Upgrade Questions
- My storage capacity of battery is very low, and needs replac...

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07-02-2017 07:44 AM
My laptop says "HP Battery Alert. The system has detected the storage capacity stated below to be very low. For optimal performance, this battery may need to be replaced. Primary (internal) Battery (601)".
My laptop does not charge, even though the adapter plug is plugged in. It says "plugged in, not charging".
What at do I do? Do I need to buy a new battery and where please? Is the battery that is being referred to, the removable battery at the back of the laptop?
07-02-2017 10:31 AM
See the following for solutions / options:
Accepted Solution - Battery won't Charge or Battery won't Hold a Charge
HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)
Need a battery?
Open PartSurfer
- Select a Country
- Enter your deviceProduct Number , Serial Number, or Part Number in the Quick Search box.
- HINT: To see a system-specific list, enter your Serial Number in place of the Product Number.
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase.
Parts marked as available for purchase might be available from: HP Parts Store
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