My touchpad and my keyboard disable when I Update Windows 10? Why?

[CutiePie5579]

When I install or Update Windows, the touchpad mouse on my notebook and the keyboard on my notebook, both stop functioning completely. Someone suggeted disabling "automatic updates" for Windows 10 and/or disabling the feature that won't allow updates, when I select that I am on a "metered connection." So basically, I can't connect to the internet. Once I update my Notebook, it  renders the touchpad and keyboard, usless. Is there an easy or not so easy, way to fix this or even "band-aid" it so that I can use my computer, without needing the "on screen keyboard" which I hate, or needing a USB mouse and keyboard. I'm so frustrated with not being able to use my computer, so I appreciate any suggestions and any help that is offered.

I feel like I could fix it if I knew what I was looking for in the Device Manager, but I'm not sure how to know which update or device, is causing the malfuntion. 

[A4Apollo]

Hi! @CutiePie5579, Welcome to HP forums.

Don't worry I'll try to help you out. Please answer few questions requested below to assist you better.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external keyboard or mouse? Does the issue persist?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try checking with an external mouse and keyboard on the laptop and check if it works.

Try few steps recommended below.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

For touchpad try the steps recommended below.

1. Go into "Control Panel".
2. Click "Hardware and Sound".
3. Now click "Mouse and Touchpad".
4. Now go to "Additional mouse options".
5. The Mouse Properties window will open. In here click on your device.
6. Make sure your device is set to enabled. If it isn't then click "Enable Device". 
7. Exit both that screen and "Control Panel".

Refer this article to further troubleshoot keyboard issues with your laptop.

Refer this article to further troubleshoot touchpad issues with your PC.

Also, update the BIOS and chipset drivers on the PC.

Update the BIOS using this link. Click Here

Update the touchpad drivers using this link. Click Here

Try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope to hear from you soon!

Have a great weekend ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CutiePie5579]

I am SO sorry that it's taken me so long to reply to you. To be honest, its taken me this long to check and see if I had any repsonses to my post, so it's not that I knew you replied and didn't respond. I can't tell you how much I appreciate your response and all of the useful tips you provided. 

Also, in my device manager. I noticed a yellow exclamation point in a triangle and it said "I2C HID Device has a driver problem," but when I did the Troubleshoot option, it said "problem with PnP devices detected," so who knows what the hell that means. I followed every other step you suggested and nothing. I'm telling you, if I install an older version of Windows and don't connect to the internet (so I can avoid automatic updates),  it's all fully functional until I update to current. It makes no sense but it's a Windows issue for sure I think....isn't it?

[A4Apollo]

Hi! @CutiePie5579, I appreciate your efforts in trying out the steps.

PnP means plug and play. PnP is an ability of a computer to detect and configure hardware automatically, without requiring the user to physically configure the hardware with jumpers or dip switches.

Try the steps recommended below and check if it helps.

a)     Open Device Manager by clicking the Start button, then Device Manager in the search box.‌

b)     If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

c)      Look for the device under USB [Universal Serial bus] host controller, right click on it and select Uninstall.

d)     Reboot the computer.

From the Start menu, select Settings (the gear icon), choose Update & Security, and then select Troubleshoot. Look through the list for the troubleshooter that addresses the type of issue.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!