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‎04-10-2019 08:21 PM

HP Recommended
Product: HP ENVY x360 - m6-aq105dx
Operating System: Microsoft Windows 10 (64-bit)

My touchpad stopped working suddenly. I checked device manager and can't even see the touchpad option, nor can I see the touchpad option under mouse settings. I reset my computer completely, and it worked for a day and disappeared again. Then I tried installing the newest synaptics touchpad driver from HP and it didn't seem to install because I still don't see it in device manager. Please help!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2019 02:40 AM - edited ‎04-11-2019 03:00 AM

HP Recommended

You may need to do a hard reset. See the document at the link in the line below this one.

http://support.hp.com/us-en/document/c01684768

 

Have you entered the Control Panel --> Mouse to verify that the ClickPad is enabled?

Select static or animated icon in taskbar.  This way you will see that the OS has recognized the touchpad's presence.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎04-11-2019 02:40 AM - edited ‎04-11-2019 03:00 AM

HP Recommended

You may need to do a hard reset. See the document at the link in the line below this one.

http://support.hp.com/us-en/document/c01684768

 

Have you entered the Control Panel --> Mouse to verify that the ClickPad is enabled?

Select static or animated icon in taskbar.  This way you will see that the OS has recognized the touchpad's presence.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-12-2019 10:19 AM

HP Recommended

I already did hard reset. Also, I can't find the clickpad option at all under control panel or task bar

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‎04-12-2019 02:00 PM

HP Recommended

Just kidding so I did a factory reset but now that I did the hard reset it fixed the mouse! Thank you!! You're the best !

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‎04-13-2019 05:26 AM

HP Recommended

Great!  I am always happy to have been able to lead a member to a resolution of an issue.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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