My touchpad started freezing about two days ago. Turning off the computer fixes it temporally howeve

[RIchy5]

My touchpad started freezing about two days ago. Turning off the computer fixes it temporally however it will still happen again in like 10 to 20 minutes. plugging in a mouse will allow me to move the cursor again temporally. however once I unplug the mouse the problem will still remain. How can I fix this?

[Echo_Lake]

@RIchy5

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RIchy5]

Hey thanks for responding. There was no windows update nor did I change the settings of my PC.  and It kind of just started randomly. I've tried both of your suggestions And the freezes are still occurring.

[Echo_Lake]

@RIchy5

Thank you for posting back.

I suggest you update the Touchpad Driver from Device Manager

• In Windows, search for and open Device Manager.
• In the list of devices, look for Mice and other pointing device, expand the list
• Right-click the Touchpad driver and select Update Driver Software.
• Click Search automatically for updated driver software.
• Follow the on-screen instructions to install the updated driver.
• Restart your computer to complete the installation of the updates.

Ensure you complete all the Windows updates:

• Click Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available. If the issue persists, follow the next steps.

Uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[RIchy5]

alright after uninstalling the touchpad driver  and making sure it and windows was up to date. The freezing is still occurring. 

[Echo_Lake]

@RIchy5

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.