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‎02-02-2025 03:36 PM

HP Recommended
Operating System: Microsoft Windows 11

My track and keyboard malfunction everyday to the point my laptop is unreliable and unusable

1 REPLY 1

‎02-06-2025 07:38 AM

HP Recommended

Hi @NnennaO4,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your keyboard! 

 

I can imagine how frustrating it must be when your trackpad and keyboard fail daily, making your laptop completely unreliable. Let’s get this fixed so you can use your device without any more headaches.

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Kuroi_Kenshi
I am an HP Employee

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