My warranty - what does it cover?

[MaCMeL]

Hi,

I just wanted to know more info on what my warranty covers? I have the below listed and wanted to know more info as I am having issues with my laptop and wanted to get the mosts out of my warranty.

Extended Warranties

Warranty type

Carepack

Service type

HWM Offsite

Status

Active: Covered under extended warranty, 39 months remaining.

Start Date

July 20, 2017

End Date

August 23, 2021

Service Level

Std Office Hrs Std Office Days
Standard HW
Country Coverage
Standard Material Handling
Accidental Damage Coverage
Delivery by HP
Pickup by HP
Standard Turn-Around-Time

Deliverables

Hardware Problem Diagnosis
Offsite Support & Materials

HP manufacturer/base warranty

Warranty type

Manufacturer Warranty

Service type

Wty: HP HW Maintenance Offsite Support

Status

Active: Covered under Manufacturer warranty, 27 months remaining.

Start Date

July 20, 2017

End Date

August 23, 2020

Service Level

Std Office Hrs Std Office Days
Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
No Usage Limitation
5 Business Days Turn-Around
Pickup by HP
HP Ships to Customer Site

Deliverables

Offsite Support & Materials
Hardware Problem Diagnosis

Thanks,

MaCMeL

[CF4]

Hi

Pretty much as listed I suspect.

It wont cover the Data on the HDD or any other software you install, so a Recovery Media and Backups for those.

Otherwise what issues are you having?

[MaCMeL]

Hi CF4,

So I get replacement hardware in case if it is defective? I am having lot's of BSOD's and was suspecting the RAM is failing as it FAILED during a diagnostic tests I made. But I am worried that it could be the mobo as I am experiencing screen flickering also. Does the below mean I can have HP pick it up and be delivered to me for warranty repairs?

Delivery by HP
Pickup by HP

[CF4]

Yes it does.

Safeguard your software.

[MaCMeL]

Thanks CF4,
Just made a watranty requests and was told to bring it to the service center 😞 I’ll probably insists on them to pick it up and drop back if my warranty covers it.

Regards,
MaCMeL