My wireless mouse for my Hp desktop is working intermittently.

[flowerpower5]

 My wireless mouse works intermittently.

So far I have changed the.batteries, turned it off and on and pressed a blue button on the back that says “connect”.

Any ideas on what to next?

[Raj_05]

Hi @flowerpower5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've tried some of the basic troubleshooting steps. Here are a few more things you can try.

• Check the USB Receiver: Make sure the USB receiver for the mouse is securely plugged into a USB port on your desktop. Try plugging it into a different USB port to see if that helps.
• Interference: Wireless mice can be affected by interference from other wireless devices or electronic equipment. Try moving any other wireless devices or electronic equipment away from your mouse and receiver.
• Surface Issues: Ensure you're using the mouse on a clean, non-reflective surface. Some mice have difficulty tracking on glossy or reflective surfaces.
• Driver Update: Check if there are any updates available for your mouse driver. You can do this by going to Device Manager on your desktop, finding your mouse under "Mice and other pointing devices," right-clicking it, and selecting "Update driver."
• Re-pair the Mouse: If your mouse has a pairing button (like the one you pressed), try pressing it again to re-pair the mouse with the receiver.
• Test on Another Computer: If possible, test the mouse on another computer to see if the issue persists. This can help determine if the problem is with the mouse or your desktop.
• Check for Interference: Wireless mice can be affected by other wireless devices, such as routers, cordless phones, or even other wireless peripherals. Try moving these devices away from your mouse and receiver to see if it improves performance.
• Battery Contacts: Ensure that the battery contacts inside the mouse are clean and making good contact with the batteries.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support