My wireless mouse is not responding.

[Javontae]

My wireless mouse is not responding. I have tried virtual assistant support and have downloaded a possibly missing driver from HP's list, but I am still having trouble.

[sandytechy20 · Accepted solution]

@Javontae 

Welcome to the HP support community.

I understand that your mouse is not responding, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Javontae]

None of these seem to work. Should I send this mouse back for repairs? It's brand new unfortunately. 😞

Update: I went ahead and returned it as defective, and will order the HP 430 instead. Thank you for your advice. 👍

[sandytechy20]

@Javontae 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[kingdardar]

1. • Ensure that the mouse has fresh batteries or is charged if it's a rechargeable wireless mouse.
   • Make sure the power switch on the mouse is in the "On" position.
   • Verify that the USB receiver or Bluetooth connection is securely plugged into your computer.

2. Restart Your Computer:

   • Sometimes, a simple computer restart can resolve connectivity issues.

3. Test the Mouse on Another Computer:

   • Connect the wireless mouse to another computer to see if it works. This will help determine if the issue is with the mouse itself or your computer.