My wireless mouse not working.

[Zontis]

I think i posted here about this same problem before, but i still have this same problem  with my wireless mouse.

I have a HP Pavilion g7 laptop with windows 8.1.

Under the device manager, my HP Wireless button driver is still giving me a yellow triangle thing and if i check the properties it says the error code 39. This problem has been very frustrating because i have tried multiple mouses and they do not work. i dont have a wired mouse so i dont know if that could help, but right now thats not an option. 

I thought that maybe there will be a windows update which would fix this issue, but it has been months now.

I have done everything from uninstalling the driver to rebooting and troubleshooting and even used CMD to do the DISM stuff and all, but nothing happens.

I have been wondering, is my drivers version wrong? My driver is at version 1.1.16.1 and thought that perhaps all these Windos updates did mess up somehitng? couldnt find any way to update the driver though. I did try to uninstall all windows updates to that date when it happened, but that didnt work. Then i installed all these updates back.

I have googled this and done everything everyone says but that error code just wont go away. I really dont want to reset my computer or anything so if theres something i could do to fix this, please help me out. 

[Dragon-Fur]

@Zontis

Your description sounds a bit like a continuation of the issue you described in this thread (July 2018):

HP Wireless Button Driver not working

You never mention the exact model of computer you have --without any evidence to support it, I am assuming your model fully supports the Windows Operating System version you have installed.  If it does not, for example, if the computer was intended to support Windows 7, there might be issues resulting from non-supported drivers.  Sometimes one can find a newer driver that would work - sometimes drivers can be run in compatiblity mode, sometimes things just do not work as expected when the computer is running a Windows version not fully supported on the machine.

OK - assuming that is not the case: 

Your computer fully supports Windows 8.1 64bit.

You have installed the correct HP drivers for your Windows version, Windows Updates are current and installed with out problems, and the computer's BIOS is at the latest version available for your Windows 8.1 64bit OS.

You have verified that the hardware is good, that is, you have run Hardware Diagostics on the components in the computer.

HP Diagnostics - https://support.hp.com/us-en/topic/diagnostics

• Open Section "Wireless, Wired, Bluetooth Networking Issue"
• Scroll down > Open "Use HP PC Hardware Diagnostics"
• Download and install the package, follow the instructions to run the tool - run the component tests

Logitech Mouse and the Unifying Software

NOTE: 

Advice is offered "as is" in hopes that it will help.

The unknown device in the Device Manager is a concern.  It is likely a source of issues, though the wireless problem itself is perhaps not directly related to a Logitech Mouse connected with the Logitech Unifying USB connector.  In my experience, lack of Wireless does not keep a Unifying connected mouse from working.  ??

If you are using a Logitech Mouse connected via the Unifying USB connector (or if you can get a hold of this type of device), then the following might be relevant.

Check the Logitech Unifying software (driver for the tiny USB Unifying connector) that runs the Logitech mouse.

Depending on the model of the mouse, when it was purchased, and the Unifying connector used to manage the mouse, you may need to reinstall the Unifying software, and / or open that software and perhaps disconnect and then "re"pair the software with the mouse or remove an unused connection point.

General Information

Logitech - Products, Support, Downloads, Community, Contact Information

Downloads - Logitech Unifying Software

Scroll down on the page - look for "Logitech Unifying Software" and the little orange logo

File (at this writing) for Download

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[Zontis]

thanks for the tips, but unfortunately this problem still exists. I dont think its the mouse itself, as i downloaded the logitech unifying program, and did as the program said, connect a device, but it doesnt connect. Im pretty sure theres something wrong with the drivers of HP Wireless button driver because of the code 39 in device manager.

i just realised that i did check HIDClass from regisrty for Upperfilters and lowerfilters and there were none, but is it possible that other hardwares upper/lowerfilters could cause HP Wireless button driver to malfunction? 

[Dragon-Fur]

@Zontis

Unifying software goes with Logitech Mice that use this connection type (USB).  I was thinking perhaps one of your several mice would be of this kind and worth trying.

Wireless mice have their own software.

For example, the M585 Multi-Device Mouse, the download is as follows:

https://support.logitech.com/en_us/product/m585-wireless-mouse/downloads#

The software is primarily intended to enhance / provide mouse features.

Regardless, though, you are correct -- the computer must be fully supported for the current OS version and the drivers must be installed and functional.

  Your Computer model / product number?

Hardware ID of the Device Manager wireless device showing the error / triangle of doom?

BIOS version?

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Zontis]

My computer model is HP Pavilion g7 Notebook PC and my system info says my product number is D5P51EA#UUW

Now the hardware ID is a bit of a problem because my computer is in Finnish and i have no idea whats it called in Finnish. i tried to change my language to english, but that didnt work out at least not yet so i have to guess.

Are these possibly the correct ones?

ACPI\VEN_HPQ&DEV_6001

ACPI\HPQ6001

*HPQ6001

My bios version is Insyde F.26, 21.2.2013

[Dragon-Fur]

@Zontis

Well, I don't speak Finnish, either.  Smiling.

Here is what I found:

Software and Drivers - HP Pavilion g7-2357eo Notebook PC

Your computer is not fully supported in Windows 8.1 64bit.  For example, there is not a complete set of Drivers and there is no BIOS update beyond what was available for Windows 8.

Try / Consider:

Download and install the HP Wireless Button Driver:

sp76347.exe

Partial Excerpt from the Information File:

[Software Title]

US=HP Wireless Button Driver

[US.Software Description]

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system.

[General]

Category=Driver-Keyboard,Mouse and Input Devices

TargetPartition=MFG DIAGS

SystemMustBeRebooted=1

VendorName=HP

VendorVersion=1.1.17.1

[Devices]

ACPI\HPQ6001="HP Wireless Button Driver"

ACPI\VEN_HPQ&DEV_6001="HP Wireless Button Driver"

[Operating Systems]

WT32=OEM

WT64=OEM

W8.132=OEM

W8.164=OEM

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Zontis]

That did update my driver successfully to a newer version but still, the same error code 39 exists and nothing else happened. Is there anything else i might try?

[Dragon-Fur]

@Zontis

Well, maybe.  We'll call in the "big guns" on driver support and see what can be done.

@Paul_Tikkanen

Member has Windows 8.1 installed - partially supported ("some" drivers in the driver support site for his machine).

Sticky "39" error.

Do you have words of wisdom for us?

Thanks!

Software and Drivers - HP Pavilion g7-2357eo Notebook PC

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Paul_Tikkanen]

Hi:

Unfortunately, I don't have any suggestions to offer, other than to back up all files not wanting to be lost, do a factory reset and hope that resolves the issue.

Then do the required updates to Windows 8, so you can get the free upgrade to W8.1 from the Windows Store.

There is probably some major windows registry corruption causing the problem.

I will take less time to factory reset the PC than it would trying to figure out what the current issue is.

[Dragon-Fur]

@Paul_Tikkanen

Thanks - I was afraid I was missing something... it happens.  Smiling.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.