N-CSR Battery Replacement

[Divdchaudhary]

I have an HP Pavilion Gaming - 15-ec0044ax laptop and it is covered with "HP Care Pack" and it shows below as the deliverables. I am looking for a battery replacement since the battery performance is very poor and  HP Assistant test also shows the battery is weak. However after chatting with the HP support they say it is only covered in base warranty and not accepting battery replacement. Seems HP is misleading the customers and this was the only reason I bought this extended warranty on the first place. Anyone experienced something similar.

[Dilip_18]

@Divdchaudhary

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Battery issues with the HP Pavilion Gaming Notebook and looking for a battery replacement after you have ran the HP Assistant test also shows the battery is weak. I apologize for the Inconvenience. 

The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new. This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. The battery should be replaced to get the most working time out of your battery so it may not be covered under the warranty until the Battery test Fails. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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