• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion 15-cs2016na
Microsoft Windows 10 in S Mode

I need a new battery. My laptop is HP PAVILLION LAPTOP MODEL 15-CS 2016N, PROD ID 7GV67EA #ABU. Without opening the laptop will not know the battery I should buy from HP. Please help. I have to buy it and have it changed.

The operating system is 

WINDOWS 10, VERSION 22H2

4 REPLIES 4
HP Recommended

Chapter 3 of the service manual indicates that HP offered two different model batteries for the 15-cs2xxx model series.

 

Maintenance and Service Guide HP Pavilion 15 Laptop PC

 

4-cell 68 Whr   HP part # L32654-005

3-cell, 41 Whr  HP part # L11119-855

 

Enter your notebook's serial number in the search window at the link below and it should provide the battery part number and description of the battery HP installed in your notebook.

 

HP PartSurfer

 

The part number might be different than what is listed in the service manual, but the main thing you want to know is if your notebook came with the 3-cell or 4-cell battery.

 

Then you can search by the HP part numbers found in the service manual.

HP Recommended

Your model was equipped with the 3-cell battery and it appears that because of the internal configuration, a 4-cell would not fit. 

HP Recommended

Many thanks to  Paul_Tikkanen and Huffer  for their reply to my question on batteries for my laptop. This evening I will study the manual this evening.   

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.