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Common problems for Battery
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HP Recommended
HP 250 G5 Notebook laptop
Microsoft Windows 10 (64-bit)

Hello, i have this HP 250 G5 NOTEBOOK LAPTOP, The battery i was using was HS03, Then it went off, i purchased HS04, but when plugged in, it doesn't charge despite the fact that it shows charger connected and Battery is charging,,,

 Upto now, it is still on 0%

 

What is the main problem and how can it be solved????? Help!!!!!

 

2 REPLIES 2
HP Recommended

It could be a problem with the charger circuit on the mainboard or it could be a faulty power adapter. If you can find someone with an adapter you can try that would eliminate one possible cause.

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HP Recommended
  • Have tried Changing the power adapter but there's no any change
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