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Message 1 of 2
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NEW RAM NOT DETECTED ON LAPTOP

HP Recommended
HP PAVILION 15-bc500ni
Microsoft Windows 10 (64-bit)

Good day, 

 

I tried installing a new 8gb DDR4 2666MHZ RAM with my existing 8gig RAM( SAME SPECS) but the second slot keeps rejecting the RAM. I tested both RAMs individually and both works but when I insert it into second slot, screen becomes blank and CAPSLOCK blinks.

 

Please assist? could this be a faulty RAM slot?

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Message 2 of 2
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HP Recommended

Exactly. Blow out the second slot with compressed air just to be sure its not blocked by small particles but if a module which works in the first slot is not recognized in the second slot then the motherboard (RAM slot) is bad. 


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