NO BACKLIGHT AND MISSING NUMBERS

[RAYS-LAPTOP]

HP SPECTRE X360 CONVERTIBLE 1CH0XX

Hi... for some reason my back light doesn't work on my keyboard and the numbers "5" and "6" and the "_" do not work ???? very annoying, but can I reinstall something to make them work?

Thank you for any help 🙂

[Hawks_Eye]

Hi @RAYS-LAPTOP 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It seems like you may be facing both a hardware and settings-related issue with your HP Spectre x360 convertible laptop. 

Let’s troubleshoot step-by-step to address the keyboard backlight and non-functioning keys:

 

Step 1: Check the Keyboard Backlight Setting

Enable/Adjust the Backlight:

Press the F5 key (or the function key with a backlight icon) to toggle the backlight on or off. Some HP laptops require pressing Fn + F5.

If the backlight still doesn’t work, try increasing brightness by pressing the same key multiple times (on supported models).

Update Keyboard Settings:

Go to Settings > Devices > Typing and check if any specific settings for keyboard lighting need adjustment (if applicable).

 

Step 2: Fix Non-Working Keys (“5,” “6,” and “_”)

Clean the Keyboard:

Dust and debris may be preventing proper contact. Use compressed air or gently clean the keyboard using a soft brush.

Check the Keyboard Driver:

Press Win + X and select Device Manager.

Expand Keyboards and right-click your keyboard device.

Select Update driver, then choose "Search automatically for updated drivers."

If the issue persists, right-click the keyboard and select Uninstall device, then restart your laptop. Windows will reinstall the driver.

Test the Keyboard in BIOS:

Restart your laptop and press Esc or F2 repeatedly to access the BIOS menu.

Try typing “5,” “6,” or “_” in any text field in the BIOS to see if the issue persists. 

If these keys don’t work in BIOS, it’s likely a hardware issue.

 

Step 3: Update the BIOS

Visit HP's support website and search for your Spectre x360 model. Download and install any available BIOS updates, as they might resolve keyboard or backlight issues.

How to Update BIOS Software on Windows PCs | HP® Tech Takes

Step 4: Perform a Power Reset

Power off your laptop and unplug it.

Press and hold the Power button for 15 seconds.

Reconnect the power and turn the laptop on to see if the issue is resolved.

 

Step 5: Use an External Keyboard for Testing

Connect an external USB or Bluetooth keyboard to determine whether the issue is hardware-specific to your laptop’s built-in keyboard.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[RAYS-LAPTOP · Accepted solution]

Hi Hawks_Eye,

Thank you for your reply.

I have tried Steps 1 - Step 4  no joy there... the 5 works on the number pad, but not the keyboard.. the 6 doesn't work on either.  I don't have an external keyboard for Step 5.

I'm going to have to live with the issue... I have a workaround anyway, but thanks again for the information.

Have a great day as well.

Raymond

[Hawks_Eye]

Hi @RAYS-LAPTOP 

Thanks for letting us help you out! 

 A huge thank you for marking this post as the 'Accepted Solution'! 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Hawks_Eye