NON-hp battery detected

[KevinBohn]

I have an hp spectre touchscree running windows 10

...i am getting the non-hp battery warning and i havent changed batteries....prior to getting that warning i started and occassionally continue to get the kernal security stop code blue screen error....any advice would be much appreciated

Kevin

[ub6424]

Hello @KevinBohn 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[KevinBohn]

OS NAME Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model HP Spectre x360 Convertible 15-df0xxx

System SKU 4CJ41AV

Bios Version/Date  AMI F.46, 4/8/2022

Thanks for attempting to assist!

[ub6424 · Accepted solution]

Hello @KevinBohn 

(1) Download and install

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.G

17.3 MB

Sep 1, 2021

Download

Please < calibrate > your battery ...

 (2) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(3) Shutdown notebook

(4) Disconnect charger

(5) Press and hold <power> button for 30 seconds

(6) Connect charger and wait until battery is fully charged ( check LED indicator )

(7) Start notebook and log in to windows and wait a few minutes

(8) Shutdown notebook

(9) Test your <battery> Using HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

( 10 ) Please report your results

[KevinBohn]

UB,

Thanks for the guidance.  According to the test, my battery is working properly now.  Will circle back if the error message pops up again.  I will wait and see if I continue to get the blue screen, stop code, kernel error and come back for help if the problem persists.  Appreciate it!

[ub6424]

You're welcome !

Good luck