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‎10-12-2026 02:05 AM

HP Recommended
Product: HP Pavilion Gaming 15-ec1000 Laptop PC (9EK37AV)
Operating System: Microsoft Windows 11

Hello Team,
In my hp pavilion gaming laptop with AMD Ryzen 7 4800H with Radeon Graphics with dedicated NVIDIA GeForce GTX 1650Ti , but my  Nvidia graphics card is not working or not showing in task manager and in device manager it  report Windows has stopped this device because it has reported problems. (Code 43) NVIDIA GeForce GTX 1650Ti.
Please help me in this issue as I have contacted the HP customer care previously and the issue was not resolved and also it is effecting the performance of my Laptop.
In the HP UEFI Test the Graphic Card is Passed without any error so help me in this and if possible suggest me any HP Laptop repair center in Noida.

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1 REPLY 1

‎10-12-2026 06:18 AM

HP Recommended

In HP UEFI test, is the Nvidia GPU passed or Igpu? I suggest you to pause windows update then download the latest NVIDIA driver from NVIDIA’s official website and download DDU (Display Driver Uninstaller), boot into Safe Mode, extract & run DDU, select GPU → NVIDIA, choose Clean and restart, after it rebooted, install the downloaded NVIDIA driver and restart your laptop. Now check if issue get fixed.

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