NVIDIA cant find suitable hardware

[DALT]

Hi,

I own an HP ENVY 15t j100 laptop for three years now. for an upcoming project I was needed to use NVIDIA GPU and since there's an NVIDIA GFORCE sticker on my laptop (Since whenever I bought it) I was calm.

I saw there's no drive installed so I downloaded one from the HP website but it says there's no suitable hardware. opened device manager and no device there either. 

I saw there are plenty like me around the world with the same computer, same sticker, same issue

I know it has been 3 years now but I bought a computer with NVIDIA inside (at least I thought so).

What do you suggest?

Thanks 

Alt Dor

[Paul_Tikkanen]

Hi:

What is the product number of your notebook?

The product number can be found on the same sticker as the serial number.

You can see this related post for what I believe the issue is...

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Envy-15-NVIDIA-GT-740M-not-usa...

[DALT]

My product number is E1P04AAR

Even if that’s the same case that I have a sticker even though there’s no NVIDIA I still think hp should stand behind it since I didn’t put the sticker myself

[Paul_Tikkanen · Accepted solution]

Hi:

Here is the link to the parts list for your model.   It is exactly the same issue as the other post I linked you to...

You will see the same motherboard part numbers only listing the Intel UMA graphics.

http://partsurfer.hp.com/Search.aspx?searchText=E1P04AAR

Since I don't work for or represent HP, the only suggestion I can offer regarding this matter would be to contact the HP Executive Team at the link below.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

[DALT]

I will thank you

[Paul_Tikkanen]

You're very welcome.