-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
4
0
0
HP Recommended
I have a problem mainly with what is my SSD, it is a 512 GB SSD + 32 GB Intel Optane, it only takes me the 32GB of the
Optane
and also in the device manager in the storage controllers section the Intel(R) NVMe Controller comes out with an exclamation mark, when I get into the properties tells me that this device could not be started and was not found and in the zonna of "Details"
I ask him if he has any problems and he says "true".
Someone knows how I can solve the problem of my ssd and have the full capacity, since it does not let me update my computer.
Thank you very much, I will be attentive to your comments.
HP Recommended
Its specs
https://support.hp.com/py-es/document/c06709031
It has Unidad de estado sólido Intel® de 512 GB and you are saying it has 32GB Optane that means BOTH Optane and 512GB drive are physically on same card. Optane and main drive have a relationship. Looks like you did break the relationship by mistake. Please carefully read the following topic and fix their relationship.
https://support.hp.com/au-en/document/c05591811
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community