NVMe stopped working- Laptop won't recognize it

[VasilisGk]

Two days ago while I was gaming my laptop crashed while gaming. When trying to reboot it I got error code 0xc000000e. Since I had a second drive installed, I installed and booted Windows from there in orded to access my computer and check the issue. I have discovered that neither the BIOS nor Windows recognize the laptop's original ssd anymore, only the one I installed later. Is it a hardware or software issue? And what could I do to fix it?

[Max3Aj]

@VasilisGk, and welcome to HP Support Community!
 

Thank you for reaching out with your concern. I'm glad to assist you today.
I understand how frustrating it can be when your laptop suddenly stops recognizing the original NVMe SSD, especially after a crash. Let's walk through some steps to help diagnose and potentially resolve the issue.

Power Reset the Laptop

Sometimes, residual power can cause hardware detection issues.

• Shut down the laptop.
• Unplug the power adapter.
• Press and hold the power button for 15 seconds.
• Reconnect power and boot into BIOS (press Esc or F10 repeatedly at startup).

Check if the SSD appears in the BIOS.

Check BIOS Settings

• Enter BIOS Setup (F10 at startup).
• Go to Storage > Device Configuration.
• Look for the NVMe SSD. If it's not listed, it may indicate a hardware issue.

Also, ensure Secure Boot is disabled and Legacy Support is enabled (temporarily) to rule out detection issues.

Reseat the NVMe SSD

If you're comfortable opening the laptop:

• Power off and unplug the laptop.
• Remove the back cover (refer to the Maintenance and Service Guide for HP Pavilion 15-ec2000 series).
• Locate the NVMe SSD and carefully remove and reinsert it.
• Reassemble and check BIOS again.

Test the SSD in Another System (if available)

If you have access to another laptop or a USB-to-NVMe adapter, test the SSD externally. If it's not detected there either, the SSD may have failed.

Run HP Hardware Diagnostics

• Turn off the laptop.
• Turn it on and immediately press Esc repeatedly, then F2 to enter HP PC Hardware Diagnostics.
• Run the Storage Test.

If the SSD is not detected in BIOS or by external tools, it's likely a hardware failure. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 

Kindly follow this link to locate the nearest HP service center: Αναζήτηση Κέντρου Εξυπηρέτησης HP® - Ελλάδα | Υποστήριξη HP®

(Select the country from the dropdown menu and enter the city name or pincode) 

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

Best regards,

Max3Aj

HP Support