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‎02-13-2019 01:56 PM

HP Recommended
Product: HP HDX18 Notebook PC
Operating System: Microsoft Windows Vista (64-bit)

System recently started shutting down spontaneously.  Limited troubleshooting leads me to believe I have a thermal (overhaeating) problem; placing an external fan directed at the laptop enables it to continue to operate, but this is not practical as a permanent solutiion.  I'm looking for a hardware diagnostic routine to confirm my suspicions about overheating, and the only thing I have been able to turn up on-line is SP93457.  When I launch that program, I get an error message saying IE11 or greater is required.  However, IE 11 is not compatible with Windows Vista; IE9 is the latest version compatible with Windows Vista.  Is there a version of the hardware diagnostics earlier than SP93457 available?  Where can I find it?  Thanks in advance.

1 REPLY 1

‎02-13-2019 02:39 PM

HP Recommended

Hi:

 

I would try the HP 4 in 1 Diagnostics USB key tool at the link below.

 

Bottom center of the webpage.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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